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Customer Service

Return Policy

30 day money back guarantee if you are not completely satisfied (EXCLUDES CERTAIN ITEMS - See Item description for details). 90 Day limited warranty exchange. This return policy applies ONLY to products purchased online.

Contact Choices:
eProcessingCenter Hotline: 1-877-947-3538 or 402-592-1043 (Hours of Live Customer Support: 9 a.m. to 6 p.m. Central Time Monday to Friday excluding Holidays)

Please ask for extension www.fivestarcell.com

Email: service@eprocessingcenter.com

Mail: eProcessingCenter Attention: Customer Satisfaction Department, 13575 Lynam Drive, Omaha, NE 68138 Please include your invoice/order #, name, and any notation of correspondence.


Privacy Statement

We are dedicated to preserving your privacy online. In order to customize each visit to our website, we will collect certain information from you and your computer, and occasionally ask for personal information while you are visiting our site. If you want to know what we do with the information we collect, you'll need to read this privacy policy. If you still have questions after that, please feel free to contact us via customer service that you may find on our site. We may change this policy from time to time, especially if we have to by law, so please take a look at this page from time to time when you visit our website. Also, please remember that by accessing our website, signing up for a your own account, or participating in our Website you agree to this Privacy Policy.

WHAT PERSONALLY IDENTIFIABLE INFORMATION DO WE COLLECT?

We collect various different types of personal information, primarily when you sign up for an account on our site, which also gives you free e-mail and lets you participate in chat rooms and message boards. When you register with our site in the -My Account Area?, we ask for your name, e-mail address, billing address, shipping address zip code and telephone number. One of our goals is to customize each visit you make to our site, and the more information you give us, the more customized your experience will be. Sometimes we use order forms or registration forms so that you can request information or buy stuff from us. When we do that, we may ask for information like your e-mail address, your name, address and telephone number, and your credit card number (if you're buying something). If you have an account with us, we will already have some of that information, and will just ask you to make sure the information we already have is correct. We will not disclose your credit card or information to anyone, unless we are forced to by a court order. When we ask for a credit card number, we use industry-standard encryption to transmit that number. You can change the information we get from you at any time, or even delete it (that is, tell us to get rid of it). If you want to change or delete your information, please visit our site and click on Customer Service and send a request for removal to our customer service department.

HOW DO WE USE COOKIES?

We use cookies so we can customize your visit to our website by offering content, products, and services we feel will be of interest to you. Using a cookie lets us store and sometimes track information about you. A cookie is a small amount of data that is sent to your browser from a web server and stored on your computer's hard drive. If you go to any part of our website that requires you to log-in or register, your computer will have to accept cookies to use that feature. You can have your browser refuse or reject cookies, but if you do that, you won't be able to participate in certain features on our website. If you have opted to have your browser reject cookies, and you can't use some feature of the our website because of that, we'll let you know with some type of notice when you try to use that feature. You can also modify your browser preference to notify you when a cookie is set. We use cookies to access your account information, estimate our audience size, track the number of entries in our promotions and contests, help us figure out what's in your shopping basket and charge you for it when you buy something, and see what areas of the website you've visited and how many times. For the most part, we use the information we get from cookies to try to tailor your experience on our website to your particular interests. Finally, be aware that other companies that advertise or have hyperlinks on our website may use their own cookies, and this Privacy Policy won't apply to their use of their cookies.

HOW DO WE USE YOUR INFORMATION?

Our main goal in collecting information is to deliver content that interests you and make it easier to sign into areas that require the password you select for using our system. We compile and analyze the information we receive on an aggregate basis. In other words, we try to recognize patterns and trends based on the information we receive from all of our Users, like 50% of our Users are guys (for example). We may provide the information that we receive about our Users, as a group, to other websites or companies if we have an agreement to share content or have some other business relationship with the website or company. We may share that information so we can show other companies and websites the types of Users we have visiting our website and participating in our various system features. On an individual basis, we try to use the personal information you give us to customize your visit. Based on the information we receive from you, we may call your attention to certain features on our website that we believe will be of interest to you. We will not share your individual information with any third party, unless we are forced to by a court order.

We may send you e-mail notices about products, new features, events or other stuff we think might interest you. If you don't want to receive those types of messages, visit the customer service section of our site and drop us a message, and we'll stop sending them.

IS MY INFORMATION SECURE?

Nobody can guarantee that data transmission over the internet, or any wireless network, is absolutely secure. We make our best effort to make sure your information is secure on our system once we get it, but when you send that information to us, you should be aware that there is a risk involved that your information will be seen or received by an unknown third party. Unfortunately, we can't warrant the security of the information we receive from you, but we do use what we feel is the best technology available and reasonable security controls in an effort to keep your information secure once we get it. We strive to protect the information we receive from you from all foreseeable hazards, and have taken reasonable precautions to do so.

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